Shipping Time Frames

We provide free shipping on all orders!


United States: 6-8 Business Days

United Kingdom: 4-6 Business Days

Canada: 6-12 Business Days


The Ordering Process

It will take 0-2 business days to process your order after confirmation, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery. Please allow up to 2 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. We cannot be held accountable for any delays caused by the carrier.

 

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

 

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know your or someone else will be available to accept the package (a work address or a friend's address).

Delayed Orders

Due to manufacturing delays and high demand on our ThermaPillow, your order may be delayed up to 14-20 days. However, we do provide the option for our customers to cancel their order (for a full refund) if it is not shipped after the expected time-frame. Our customer service team responds to all inquiries. For information about your order, reach out to support@thermapillow.com.


We appreciate your understanding during these times and apologize in advance for any frustration this may cause.


However, we are guaranteeing shipments and deliveries before Christmas.


You are guaranteed to receive your ThermaPillow.

Order Confirmation

Missing your order confirmation email? Check your spam, and promotions email for an email from "ThermaPillow". Still don't see it? 


Give us an email at support@thermapillow.com.


Rest assured knowing we don't miss any orders!